SYSTEM ONLINE — DESIGN PARTNER PHASE
V0.1 · BUILT IN AT

Bug reports
your developers
actually want to read.

NevaBridge sits between your team and your dev backlog. Employees report issues in plain language, our AI asks the right follow up questions, and your developers receive structured tickets ready to ship.

Origin
Austria
Compliance
GDPR · EU Hosted
Stage
Pre-launch · Closed
LIVE PIPELINE PREVIEW
47.6817°N · 11.5117°E
01 The Pipeline

From a sentence in chat
to a ticket in your issue tracker.
Within minutes.

Watch the full sequence. A team member reports an issue. NevaBridge identifies what's missing for dev. Asks for it. Writes the ticket. Routes it. Dev gets context, not questions.

01 Capture
A teammate describes the issue in plain language, the way they already talk in chat.
02 Analyze
NevaBridge identifies what's present, what's missing, and what dev will ask for.
03 Resolve
Targeted follow up questions fill the gaps. The teammate answers, no template required.
04 Deliver
A structured ticket lands in your issue tracker. Tagged, classified, scoped.
NevaBridge · Live Demo
Recording
AM
Anna Müller · Customer Support · Now
Parsing report · DASH-2847
Dashboard performance · enterprise accounts
Symptom
Dashboard times out after ~30s since Thursday's release
Affected Tier
Enterprise accounts, larger workspaces
Release Version
Last Thursday, exact build unknown
~
Error Logs
Not provided
!
Reproduction Scope
Not yet tested or quantified
!
AM
Anna Müller · Customer Support · Now
NevaBridge · 09:14
Thanks Anna. Three quick things to make this dev-ready:
  1. the exact build or release from last Thursday
  2. the error or status code in the logs, like a timeout type
  3. a rough size threshold where it starts to break
AM
Anna Müller · 09:18
LINEAR · DASH-2847 ● ROUTED
DASH-2847 · Backend · Created by NevaBridge
Dashboard times out on enterprise workspaces over 50k records since v2.14.0
Bug Severity: High Performance Query Timeout
Steps
  1. Open an enterprise workspace with 50k+ records
  2. Load the main dashboard
  3. Request hangs and returns 504 Gateway Timeout after ~30s
Release
v2.14.0 · deployed Thursday 4pm UTC
Error
504 Gateway Timeout · confirmed in server logs by DevOps
Scope
Enterprise tier · 2 escalations via account managers
Hypothesis
Query-performance regression in v2.14.0 on large workspaces.
02 The Problem

Bug reports come in messy.
Even the good ones miss what dev needs.

The vague one-liner · Chat 14:23
"it's broken again, pls fix 🙏"
Missing for dev
  • What "it" refers to
  • What broke, and where
  • What they expected instead
  • Literally any reproduction detail
The confident misdiagnosis · Email Yesterday
"Stripe is down — checkout won't open when I use a promo code. Their service must be having an outage."
Missing for dev
  • The actual error (it isn't Stripe)
  • Which promo code and plan
  • The backend response
  • That it only affects non-admin accounts
The raw dump, no signal · DM 3 days ago
"[pastes 40 lines of console output and request headers] ^ this keeps happening"
Missing for dev
  • What they were trying to do
  • What they expected
  • The one line that actually matters
  • Steps to reproduce
03 The System

Three steps.
One clean ticket.

No new behavior to learn. No forms, no required fields, no friction. Your team writes how they always have. The pipeline does the rest.

Capture STEP 01
01
Plain language in.

Your team reports issues the way they already talk. In Slack, in chat, in email. No forms, no required fields, no friction.

Native chat surfaces Zero onboarding Multilingual
Structure STEP 02
02
AI fills the gaps.

NevaBridge identifies what's missing, asks targeted follow up questions, and classifies the result. Browser, repro steps, severity, scope.

Targeted follow-ups Auto-classification Severity inference
Deliver STEP 03
03
Ticket out.

Structured tickets land in your issue tracker. Custom fields, correct labels, ready to be picked up in the next sprint.

Native integrations Custom field mapping Sprint-ready
04 Positioning

We don't replace your workflow.
We sharpen it.

NevaBridge is not another issue tracker. It's the quality layer between what your team reports and the tickets your developers actually need.

01
One entry point for every bug report. No more bugs lost in Slack threads, emails, or hallway conversations.
02
Connects to the tools your developers already use. Your issue tracker. Custom field mapping included.
03
Sits in between, and only does one thing well. Turns conversations into tickets developers can act on.
05 Integrations

Plugs into the tools you already use.

NevaBridge listens what your team writes, and writes where your developers work. No migration, no replacement, no disruption.

Jira Soon
GitHub Soon
Asana Soon
ServiceNow Soon
Linear Soon
Intercom Soon
Slack Soon
Zendesk Soon

More integrations on the way. Need a specific one? Tell us.

06 Security & Compliance

Hosted on AWS Frankfurt.
Your data never leaves.

NevaBridge runs on AWS eu-central-1 in Frankfurt. We chose the best-in-class cloud infrastructure and made a deliberate decision: your data is processed and stored in the EU. GDPR compliant, no exceptions.

/ 01
AWS eu-central-1, Frankfurt.

Enterprise-grade infrastructure. Auto-scaling, 99.95% uptime SLA, encrypted at rest and in transit.

/ 02
Your data never trains
foundation models.

We use AWS Bedrock for AI processing. Your conversations and tickets are never used to train or improve any model. Zero data retention on the inference layer.

/ 03
No vendor lock-in.

Your data stays exportable. Standard formats, open APIs. If you leave, your data leaves with you.

LOOKING FOR DESIGN PARTNERS

Build the product
with us.

If you run a SaaS team between 2 and 100 people in Europe, and your developers spend too much time asking follow-up questions, we'd like to work with you.

€0 During the design partner phase
1 → 1 Direct line to the founders
You Shape the product
Apply to be a design partner